As a proactive, progressive initiative to foster greater transparency in the intelligent inmate communications marketplace, Dallas-based Securus Technologies has promised to release numerous fact-finding reports and articles aimed at urging competitor Global Tel Link (GTL) into self-policing recurring breaches of integrity.
Securus CEO Richard A. Smith made it clear that he believes his company’s sterling Better Business Bureau accreditation and increased market presence after its recent acquisition of Jpay, Inc. comes with an enlarged sense of responsibility. That perceived duty to the good of the public safety, investigation, corrections, and monitoring industry includes holding competitors and colleagues accountable for putting customer service above unethical shortcuts to higher profits, he said.
The first chapter in the call-out of GTL focuses on the Louisiana Public Service Commission’s 17-page Order No. U-20784-B reviewing the firm’s “unlawful and unauthorized” manipulation of their telephone clocks, padding charges by adding 15 or 36 seconds to each inmate call’s duration with their own programming. GTL also allegedly fixed their phones-call ratings above tariff limitations or PSC rate caps.
Smith did not mince words, deeming GTL’s alleged actions “atrocious” and arguing that extending those substantial overcharges over the course of nearly 20 years does not lessen the wrongdoing. He went on to invoke such notorious American corporate criminals as Bernie Madoff and Enron’s executive leadership in summing up how deeply he feared unethical service providers could potentially taint the inmate communications industry.